Frequently Asked Questions (FAQ)

 

Q: What kind of payment options does Diana Francis Designs, Singapore offer ? 

DFD Singapore offers a variety of payment options as below:

 

METHOD 1: CREDIT CARD 

  • Online payment via PayPal (Visa or Mastercard).
  • Online payment via WorldPay (Visa or Mastercard).

 

METHOD 2: BANK-IN

Offline bank-in (cash or cheque) payable to FatCat Designs Pte Ltd, please find our bank account information below:

Bank: DBS Bank Ltd
Account No: 065-9028918
Account Name: FatCat Designs Pte Ltd
Swift Code: DBSSSGSG

After bank-in, please email us the scanned copy of the payment slip or post to us at Diana Francis Studio,#02-74 Jalan Merah Saga, S278115 with the following details:

1. Order reference no.

2. Your name and contact no.

3. Payment amount and indicate if cash or cheque.

4. Date and time of bank in

5. Cheque number if payment by cheque

Please note that order will only be processed after the cheque is cleared or cash is deposited.

 

Q: How secure is shopping with DFD Singapore?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than DFD Singapore. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

We endeavor to make every transaction you make at DFD Singapore 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at DFD Singapore.

 

* SSL available only if you make payment through our payment gateway.

Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
 

It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:

http://kb.neowave.com.my/?View=entry&EntryID=58

 

Q: I have signed up to DFD Singapore but cannot login with my password. Why ?

 
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at sales@dianafrancisdesigns.com for technical assistance.

 

Q: I have a user account with DFD Singapore but forgot my password, what should I do ?

 

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address, it must be the same email address you registered with DFD Singapore. The password will be sent automatically to the registered email address.

 

Q: I have a user account with DFD Singapore, how do I change my personal info and shipping address ?

Go to My Account page, login and you can modify your account details there.

 

Q: Can I buy from DFD Singapore without creating an account ?

Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

 

Q: How do I know DFD Singapore latest news and promotions ?

Just subscribe to our newsletter, which we publish monthly to get the latest updates about our New Arrivals, Best Seller Products and Special Deal.

Q: How can I unsubscribe from the newsletter mailing list?

You can unsubscribe by email us at sales@dianafrancisdesigns.com with the message title Unsubscribe and we will remove your email from the mailing list.

 

Q: I have received a few emails from DFD, Singapore. What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that DFD Singapore has received your orders and will process it as soon as possible.
Order Processed: This email confirms DFD Singapore has processed your order. 
Order Shipped: This email confirms that DFD Singapore has delivered/shipped the order to your shipping address.

 

Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the Returns & Refund link for more information on this.

 

Q: I can't find a particular product/item I want from DFD Singapore online store, what can I do ?

Kindly contact us at studio@dianafrancis.com or call us at 65-6474 4202 for further enquiries. We will try our best to assist you or recommend you an alternative.